Refund policy

We care a lot about your peace of mind while you’re shopping with us, so that’s why we’re offering you the following solutions if you find yourself in an uncomfortable situation.

Want to cancel/edit your order?

Our main goal is to process all orders quickly and flawlessly. So, if you would like to cancel or edit your order, please email us at support@conscioussche.com as soon as possible, because once the order is processed, we cannot make any changes as it’s already on the way.

Having issues with your Conscious Item(s)?

We want people to feel supported and happy when they come into contact with our brand. That’s why we want to hear from you whenever you’re having issues with your Conscious Items.

As soon as you notice an issue with your item(s), there's no need to return the item(s). Just send some images/ videos to support@conscioussche.com showing us the problem and we’ll do our best to assist you. We take pride in making this process as easy as possible for you!

Note: Please, make sure to contact us and send us images/videos within 30 days of receiving the item(s). Any requests after this period may not be eligible for a replacement

Would you like to receive your money back?

We’d be very sorry to hear that our Conscious Items are not meeting your expectations. In such cases, please contact us at support@conscioussche.com and show us some images/videos of what the issue is with the item(s) you’ve received. 

We would like to understand why you’re not satisfied so that we can improve our items and overall service next time!

Once we approve, we will process the refund immediately. Please note that the refund may take up to 30 days to be credited to your card for the Debit/Credit card payment or 3-5 business days for PayPal payment.

Note: Please make sure to contact us and send us images/videos within 30 days of receiving the item(s). Any requests after this period will not be eligible for a refund.

Free items from special offers are final sale. Please note that returns and exchanges are not available in this case. 

Want to return Conscious Item(s) to us?

We would like to encourage a no return policy of Conscious Items. However, if you are unhappy with your purchase, please let us know within 30 days and we'll do our best to provide a satisfactory solution. You can contact us at support@conscioussche.com. 

Let us explain this a bit more:

One of our core values is that we take care of the environment whenever we are making any business decisions or actions.

We would like to reduce the number of returns because we’re aware of the significant negative impact that they have on the environment: extra materials are used for repackaging; the additional transportation burns more fuel, increases carbon dioxide emissions, and landfill waste is increasing.

We want to lead by example and hopefully, encourage you to start thinking about our Planet while shopping too. Many thanks! 💚